Exchanges and returns

As a company Genoplast We value the satisfaction of our customers and make every effort to ensure that the products we offer are of the highest quality. If necessary, we are ready to take action to exchange or return products, and we would like our customers to be aware of the rules applicable in this regard.

If the purchased products do not meet the customer's expectations or require replacement, they can be returned or exchanged for another product. However, the exchange or return of the product is only possible in exceptional cases, after prior confirmation of the possibility by our Complaints Department.

In such situations, an exchange or return of the purchased goods will be possible only if the product is in its original closed, intact packaging, containing the complete product, without traces of use. In addition, the product must be shipped in secure shipping packaging. We reserve that we are not responsible for damage to goods caused by improper packaging and labeling of the shipment.

In the event of a justified complaint - the damaged goods will be repaired or replaced with another (full-value) one, and if this is not possible (e.g. due to out of stock) - we will refund the equivalent of the product price. Information on how to handle the complaint will be provided to you within 14 days from the moment the shipment reaches our store. All information about the processing of complaints is forwarded to the Customer on an ongoing basis. Team