Complaints Policy

In order to speed up the complaint processing process, please provide a detailed description of the problem and attach photos, if possible. Based on the reported complaint, we will perform a preliminary analysis and, if necessary, contact you to determine further steps.

We reserve that in the event of a complaint, the original packaging and completeness of the goods must be retained. If the goods are collected by a courier, please carefully check the condition of the packaging before signing the receipt protocol.

All complaints will be considered individually, and our goal is to resolve the situation as quickly and as beneficially as possible for you.

In the event of a justified complaint - the damaged goods will be repaired or replaced with another (full-value) one, and if this is not possible (e.g. due to out of stock) - we will refund the equivalent of the product price. Information on how to handle the complaint will be provided to you within 14 days from the moment the shipment reaches our store. All information about the processing of complaints is forwarded to the Customer on an ongoing basis. Team